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Q Do you offer any warranty on your aluminum furniture?
A Yes, all our aluminum furniture comes with a comprehensive warranty covering manufacturing defects and structural issues. The warranty period varies by product but typically ranges from 2 to 5 years. Detailed warranty information is provided with each purchase.
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Q Can I change or cancel my order after it has been placed?
A Yes, you can change or cancel your order within 48 hours of placing it. After this period, changes may incur additional charges as the production process may have begun. For cancellations, a restocking fee may apply. Please contact our customer service for assistance.
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Q What should I do if my order arrives damaged?
A If your order arrives damaged, please contact our customer service team immediately. We will arrange for a replacement or repair at no additional cost to you. It’s important to inspect your furniture upon delivery and report any issues within 48 hours.
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Q How are shipping costs calculated for my order?
A Shipping costs are calculated based on the size, weight, and destination of your order. During the checkout process, you will be provided with a detailed breakdown of the shipping charges. For large or bulk orders, we offer discounted shipping rates.
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Q Can I track my order status online?
A Yes, once your order is confirmed, you will receive a tracking number and a link to our online order tracking system. This allows you to monitor the progress of your order, from production to shipping, and receive real-time updates.
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Q What is the typical lead time for custom aluminum furniture orders?
A The lead time for custom aluminum furniture typically ranges from 4 to 8 weeks, depending on the complexity of the order and current production schedules. We will provide you with an estimated delivery date when you place your order and keep you updated on the progress.
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Q How do I place an order for customized aluminum furniture?
A You can place an order through our website, by phone, or by visiting our showroom. Our customer service team will guide you through the process, helping you select the customization options and providing a quote. For complex orders, a design consultation may be arranged to ensure all your requirements are met.
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Q Can aluminum furniture support heavy weights?
A Yes, aluminum furniture is known for its strength and durability. Our designs are engineered to support significant weight without compromising stability or safety. Detailed weight capacity information is provided for each product to ensure you choose the right piece for your needs.
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